Dell Children’s Medical Group Pediatrics Mueller Frequently Asked Questions

Our approach centers on the “whole-child.” We are committed to partnering with you to understand all aspects of your child’s health and lifestyle and provide personalized plans of care. Our goal is to provide excellent, comprehensive, and convenient care for preventive healthcare needs and unexpected, non-life-threatening minor illnesses and injuries. We collaborate closely with our pediatric sub-specialty, hospitalist, and emergency room colleagues at Dell Children’s Medical Group/ Dell Children’s Medical Center to provide your family with coordinated access to these services should your child need them.

Patients are cared for by a dedicated general pediatric team which specializes in delivering exceptional child-friendly care. Our board-certified pediatricians have extensive experience providing newborn care, conducting preventive health well-child visits, and treating acute care concerns in children of all ages and work alongside a team of pediatric experts, including nurses, a social worker, and more, providing unparalleled care for patients and their families every step of the way.

We also collaborate with our colleagues at the Dell Medical School and The University of Texas at Austin to utilize the latest research, diagnostic, and treatment techniques, allowing us to deliver highly specialized care and offer personalized treatment options with a focus on increasing your child’s overall quality of life.

Dell Children’s Medical Group Pediatrics Mueller diagnoses, treats, and manages all aspects of preventive, wellness, and sick-child care for infants, children, adolescents, and young adults.

A list of conditions treated at Dell Children’s Medical Group Pediatrics Mueller can be found here.

Dell Children’s Medical Group Pediatrics Mueller diagnoses, treats, and manages all aspects of preventive, wellness, and sick-child care for infants, children, adolescents, and young adults.

A list of services provided at Dell Children’s Medical Group Pediatrics Mueller can be found here.

A prenatal consult is an opportunity to “e-meet” your child’s future care team and to learn more about the services we provide prior to your child’s birth.

To schedule a prenatal consult or learn more, please call 1-512-324-0975.

Newborns are usually seen within 2-3 days of being discharged from the hospital. The pediatrician who cared from your newborn in the hospital may advise your baby be seen at an earlier or later date.

Prior to your child’s scheduled appointment date and time, please arrange to have the hospital discharge paperwork faxed to our office at 1-512-324-0976. Please also bring a copy with you to your child’s appointment.

To schedule a newborn appointment, please call 1-512-324-0975.

Preventative health well-child visits occur often in the first 2-3 years of life. For children between the ages of 3 and 21, well-child visits will occur on an annual basis. Any age-appropriate vaccines are determined by the Centers for Disease Control and Prevention (CDC) immunization schedule.

Well-child visits should take place as follows:

• 3 to 5 days
• 2 weeks (as needed)
• 1 month
• 2 months
• 4 months
• 6 months
• 9 months
• 12 months
• 15 months
• 18 months
• 2 years
• 2.5 years
• Annually from age 3 to 21

At your children’s preventive health visit, we will discuss your child’s overall health, development, growth, behavior, nutrition, and sleeping habits as well as address any additional questions or concerns you may have. Each visit will include a comprehensive physical exam, any age-appropriate vaccines as determined by the Centers for Disease Control and Prevention (CDC) immunization schedule, and any age-appropriate screenings, such as vision tests, hearing tests, and lab work.

For acute care visits, we will conduct a thorough physical exam, perform any appropriate diagnostic testing, and develop a personalized treatment plan.

For all appointment types, please arrive 20 minutes prior to your child’s appointment time to complete paperwork.

If your child is transferring from another practice, please ask their former pediatrician’s office to send us your child’s medical records prior to your child’s scheduled appointment date and time via fax at 1-512-324-0976. Sharing these records ahead of time will help optimize your child’s time with their provider.

Please also arrange to have your child’s most up-to-date immunization record faxed to our office at 1-512-324-0976 prior to your child’s scheduled appointment date and time. You will also want to bring a copy with you. It is essential that we have an immunization record at the time of your child’s initial visit.

We make every effort to offer same-day appointments for sick children. You may call as early as 8 a.m. on weekdays (Monday - Friday) to schedule a same-day sick-child appointment. If possible, please call our office before 12 noon. We cannot accommodate walk-ins.

To schedule a same-day sick-child appointment, please call 1-512-324-0975.

For all routine and non-urgent matters, our office is open Monday - Friday, 8:30 a.m. to 4:30 p.m. If your child needs care outside of these hours, our pediatric nurse triage service is available weeknights, weekends, and holidays to address urgent needs.

After-Hours Nurse Triage Service:

• Weeknights: Monday - Thursday, 4:30 p.m. to 8 a.m. the following day
• Weekends: Beginning at 4:30 p.m. on Friday and ending at 8 a.m. on Monday
• All major holidays

To reach our office or the after-hours nurse triage service, please call 1-512-324-0975.

If your child is experiencing an emergency or other life-threatening symptoms, such as chest pain, shortness of breath, severe abdominal pain, stroke symptoms, or loss of consciousness, please dial 9-1-1 or visit the nearest emergency room.

No, we do not accept walk-in appointments.

Please call 1-512-324-0975 to schedule an appointment.

A grace period of 15 minutes past the scheduled appointment time is permitted for late arrivals.

If you arrive later than 15 minutes past your child’s scheduled appointment time, your child’s appointment will be canceled and you will be required to reschedule for a later date and time.

To reschedule your child’s appointment, please call 1-512-324-0975.

All cancelations must take place 24 hours prior to your child’s schedule appointment date and time.

Please note: We may not be able to accommodate a future appointment for any cancelations that take place less than 24 hours prior to the scheduled appointment date and time.

To cancel your child’s appointment, please call 1-512-324-0975.

If you need to cancel your child’s appointment, please do so at least 24 hours prior to your child’s scheduled appointment date and time.

Please note: We may not be able to accommodate a future appointment if you did not show up for your child’s scheduled appointment date and time.

To cancel or reschedule your child’s appointment, please call 1-512-324-0975.

Yes, back-to-back appointments are available for siblings who are being seen by the same physician for their visits. We recommend no more than 2 siblings being seen during once visit to help optimize each child’s time with their provider.

To schedule back-to-back appointments, please call 1-512-324-0975.

Please submit all forms at the time of your child’s visit or call our office at 1-512-324-0975 for more information on how to submit your child’s form.

Please note: Form requests have a 7-10 business day turnaround time. We cannot complete same-day forms.

Preventative health well-child visits, ADD/ADHD initial consultations, and many acute care visits are offered in person only. Telehealth visits may be available for certain types of acute care and ADD/ADHD follow-up visits.

For more information about telehealth visits, please call 1-512-324-0975.